Willard Hart is a managing director at Ernst & Young LLP with decades of financial services experience in global leadership roles. In industry, he created and guided strategies that reduced both fraud losses and operational expenses and improved customer experience. Willard led fraud advisory engagements for banks, FinTechs, insurance companies and wealth management companies, and has led business process outsourcing (BPO) efforts for advisory clients and in industry.

Willard is a certified LEAN Six-Sigma Black Belt and his engagements have yielded measurable process improvements. He led fraud operations at a financial technology company with millions of US customers, improving the team’s effectiveness detecting fraud, the quality of fraud investigations and the team’s case management system.